Submitted by: Vishal Piplani
Complaint Details:
It is regarding my Andaman’s booking (Booking reference number: YH2989786). It was a land only package for 5n/6 days starting 8th of December 2016 but due to bad weather it was cancelled by Yatra team itself.
From that day to today, Yatra never informed me about anything. Every time I have taken the follow-up regarding the same. Yatra never updated / called me for then refund, every time I took the initiative and called customer care.
I have paid ₹ 45 thousand but out of this I received refund of around 37 thousand after so many follow ups.
it was a natural disaster so i am entitled for full refund but here i would like to mention that yatra people once booking have been made they don”t even bother to call you for any upadate. the customer keeps on calling and they keep on lingering the matter. is this the way customers are dealt??????? i would not recommend anyone to go with yatra. before booking they will call you daily but after booking you are trapped and then no response??????
vishal piplani