Submitted by: mayurmathkar
Complaint Details:
It is regarding my Andaman’s booking. (Booking number: YH2904923)
Above said booking was planned on 9th of December 2016 but due to bad weather it was cancelled by Yatra team itself.
From that day to today, Yatra never informed me about anything. Every time I have taken the follow-up regarding the same. Yatra never update / called me for then refund, every time I took the initiative and called customer care.
I have paid arround ₹ 1 lakh ( package : 82 thousand + mumbai to Chennai connecting flight- 15 thousand) . But out of this I received refund of 3 thousand for connecting flight and 46 thousand for Andaman package, after so many follow ups. Even though your executive ensured me for maximum refund.
I can understand this was natural disaster and it was group package so it will take time for refund, this is not my consern.But why should I need to take follow ups every time? When you say, you will update me in 15 days then it is your responsibility to update me atleast after 20 days. But every time I call customer care ask for remaining amount refunded and they say me to wait for another 4, 5 days.and now they even don’t care to reply my emails.
I request you to look into the same and ensure me for maximum refund.
Waiting for your kind reply.
Thanks in advance.