Submitted by: Goelovs
Complaint Details:
On 31-08-2016 I received a sms that a transaction of Amount Rs. 68, 595 has been initiated on my credit card ending with xxxx3547. On the same day and time I called Customer care and informed about the same. I was informed to wait for 2-3 days as the transaction is under process and may get rejected if it is not authorized by me.
On 02-09-2016 Credit Card statement was issued with disputed transaction. I called Customer care again that the disputed transaction is not authorized by me and its reflecting in my monthly statement. The Bank blocked the disputed card xxxx3547 and a New card ending with xxxx4920 is issued
On 06-09-2016 I sent an Email regarding disputed transaction with complete form and documents and raised the issue.
After the investigation done by bank, they replied that its a valid transaction since OTP was issued.
I had sent various Reminders and emails, stating that the transaction was not authorized by me and it seems to be a possibility of technical fault or cyber/internet scam. I had complained to the customer care, as soon as the transaction sms was received? Moreover, What credentials were verified by the bank to validate the transaction? Just by saying the generation of otp does not validate all transactions.
I am regularly being asked by the bank to pay the outstanding. Why should I pay for anything which I have not purchased? Although I am still using the card and settling all bills except the disputed transaction on time.