Submitted by: Harshanjames
Complaint Details:
Yesterday night i booked bangalore to mananthavady bus with the following Details
Route: Bangalore to Mananthavady
Ticket No: TK9792766335
PNR: TS170810194642JCEX/19081314/
Travels: SRS Travels
Departure: 08:15 PM Aug 10, 2017
Seat Numbers: 9
Total Fare Paid: Rs.641
Boarding point: Madiwala
I board the bus on time and they have informed me that bus will reach mananthavady at early morning 4.30. So I set the alarm at 4 o clock and went for sleep. I woke up at 4 and saw bus passed mananthavady and reached kalpetta somewhere. I asked driver why nobody informed me about the destination passed. So he told me he thought all have to go calicut so they didn’t stopped at mananthavady. I have asked him the trip sheet and in that clearly mentioned my name with mananthavady as stop. I asked driver how will i go back to mananthavady at this early morning. He told me take bus from kalpetta and go. If that is the case why should i need to book bus. This is very disappointing. Also he asked me to get down from the bus. Even i didn’t had any money with me. He told go ATM and get it. I stepped into kalpetta at early morning 4. The bus went. I asked some people there for ATM and they showed me some. I went for money at all ATM and all was empty cash. I have no other option to go mananthavady. So I took a room and stayed at kalpetta. Morning 9.30 went to bank for taking cash and reached mananthavady at 11. It was my first SRS journey and it will be the last. Poor service. Lost time. Lost money. All because of poor service. I can share this incident to all my friends and social media so that at least few can escape from tragedy.