Submitted by: Sarilla Metilda
Complaint Details:
I had booked my travel ticket through Makemytrip.com. I purchased flight tickets from Rajahmundry to New Delhi i.e. through Spicejet (SG-1602) from Rajahmundry to Hyderabad and connecting flight Air India (AI-541) from Hyderabad to New Delhi for 16.06.2017 vide Booking ID NF 72929102574366. The timing of Spicejet at Rajahmundry was 11.50 (11.50 hrs.to 12.55 hrs) and Air India at Hyderabad was 16.15 hrs (16.15 hrs to 18.25 hrs) with a layover at HYD for 3 hrs 20 mins. But due to some technical issue, the Spicejet airline got delayed as it took off from Rajahmundry at 14.15 hrs and landed at Hyderabad Airport at around 15.20 hrs. I got down and collected my baggage and went to Air India counter for collecting my boarding pass to New Delhi. I was informed by the Air India authorities that the counter has been closed and had to book ticket for another flight. When I connected the Spicejet officers at Hyderabad their response was very undesirable. They didn’t even take the pain to listen to my grievance and simply told to book another flight. Since this was the peak season, the fare was also very exorbitant and with no option left, I had to book another flight of Air India which was at 20.55 hrs. at Hyderabad.
In view of the above, it is requested to guide me as to how can I get the extra amount I spent for purchasing the tickets.