Submitted by: Tapan Ghanti
Complaint Details:
I bought a phone lyf water 7s, from a reliance digital Xpress mini(6906) store in Behala, Bakultala, Kolkata, On 19th April, 2018..
Store code is 6906…
However, I don’t have any complaint against the phone, but against the staffs… They were totally rude, misguided us about the device, unruly, totally not reliable, doesn’t have any idea about the device… They’re neither friendly nor helpful…
We just asked them only one question, that whether it has a dedicated sim slot or not. And all the staffs agreed that it had a dedicated sim slot, when I received the product I saw that it had a hybrid sim slot… we’re shocked to see it…when we went to the shop to ask about it… All the staffs at once disagreed that we didn’t ask anything about the sim slot., , …
We also asked for the black colour of the phone but we received the golden colour…they told that the black colour was only for display… After a quarrel they promised us and told that they told us they will give us a black back cover and a screen guard… But only gave a screen guard that to smaller than the size of the screen…and didnot gave the back cover…
Also I haven’t yet received a the bill of my product just the ‘material out gate pass’…