Submitted by: Santosh.isms
Complaint Details:
Hi Team,
This is Santosh Kumar very old customer of “Reliance Communications” from 2014 with number 9020833344. Now I feel this company and there employee are just bluffing, giving wrong information, wasting customer time. I have decided to close this number very soon. But before that company have to know why there customers are leaving there services.
Issue: – On 10th June 2017 I visited one of reliance outlet in Chennai (Adyar World, Kasturibai Nagar, Near Ambika Applam Dipo Store, Chennai – 600020). To change my existing plan from RG_Freepaid396 to 299 Plan. Outlet employee (two women) advised me this is not possible as this number issued in Trivandrum (Kerala) and you want to change the plan in Chennai (Tamil Nadu).
They advise me again, first change your circle from Kerala to Tamil Nadu then only your plan we can change for that on above outlet I submitted my Passport Xerox with Photo and filled the form. On form they mention for 299 plan need to activate once circle change. These all formalities I done on 10th June 2017 and they provided me new sim and charged Rs 25/- for that. On 17th June 2017 my old sim deactivated so I put new sim and done tele verification and activated. Now after 14 day still my circle and plan not yet changed. When I called customer care they hold me more than 50 mint three times and get to resolution like we have not yet received any document from above outlet for your request. They again escalated as per my request this issue but yet not resolved.
Customer Care advised me why not I visit that outlet again as only that outlet give me resolution. So sir, that outlet is almost 35 Km far from my office and home. so If I already submitted my document once then why customer suffer the problem. If your employee are not doing their job properly then why customer pay the bill. I called many times to Customer Care in 14 days but no solution. This is too much its very worst service I used. I will never use reliance services in future.
“Reliance Communications” have un professional employee, they are just wasting customer time to put on hold more then 50 mint. Better to take same service from other service provider.
Thanks