Submitted by: Arundhati Pai
Complaint Details:
Dear Sir/ Madam,
I had bought philips TV from Snapdeal on Apr 14, 2014. In May 2017, there was a display issue. I launched a complaint on May 14.
My reference no. is THA1405170180.
On May 18, Kailash came for service. He identified that the issue was with the motherboard and he would raise a request for new motherboard.
On May 26, Jamaludin came with a motherboard. However, after replacing this part, the display was faulty.
On May 30, it was communicated that this motherboard is no longer available with Philips company.
On Jun 10, an executive visited our place. He said, Philips is ready to give replacement TV. They will evaluate this faulty TV and let us know how much they can offer in replacement. He took photographs of the faultyTV.
On Jun 13, an executive called me asking for the original Invoice. Provided him the copy of the same. Also, I have attached the Invoice copy here as well.
On Jun 16, an executive called to inform that if we are ready to pay 19000rs, we will get a new TV as replacement.
I asked him for details, which TV, how many inches, LED or LCD. He kept on asking me are you ready to pay 19000rs.
I asked him to send me either an email offering me the same option or send me a letter on Philips letter head.
Till date, have not heard anything ahead.
It is more than a month now.
How do Philips expect me to buy a new TV, because a 3 year old part is not available with them.
How frequently does one buy a TV ? What kind of service do they provide ?
Is this a way a customer is treated ?