Submitted by: anuja23
Complaint Details:
I had booked 6 rooms from 02-01-2017 to 06-01-2017 through OYO for travel to Shimla with family and friends. The hotel was nowhere close to what was promised. Me and my family had to wait on the road on 02-01-2017 from 7PM to 10PM just to get a resolution. Even after long chats and conversations and writing emails, they have deducted 20% amount before refunding my money. No hope of getting my money back. Very rude customer care, have also been threatened by one of their executives.