Submitted by: ankita_94_agrawal
Complaint Details:
Hello team,
Please help me to get my phone back from this fraudulent company. They have received my handset under insurance on 3rd February and claim for repair was fully accepted on 10 Feb.
Company told to wait 15 days and keep on saying wait for some days. They initially gave 10 Mar as due date which as per company rule They have to deliver within 48hours from due date. Company changed the due date to 18th then again to 28th March.
By talking to consumer executive I came to know the service center where my phone is given for repair. Anyhow talking with them I came to know that all spare parts are ready and phone is repaired in 2 working days after receiving the payment. Payment is not received for your phone yet.
Company is constantly telling me that due to non availability of spare part there is delay but actually is the non payment. Company contacts are hardly reachable and non trustworthy people after giving two times again they are telling me to wait. My handset is repaired by the service centre already just after completion of payment receipt they can deliver the handset to me. Oneassist are constantly saying they are following up but no final date confirmation given for my handset delivery.
Claim Amount:9459 (Fully accepted claim)
Membership Plan: Damage Protection 15k-25k
Membership No:000951245
Regards,
Ankita Agrawal
9574174020