Submitted by: Ms12£#
Complaint Details:
We wanted to book a European holiday with Neem based on their ads on national TV. We faced a lot of challenges because they are Mumbai-based and Mumbai-centric in their thinking and service. (1) Promised a Hyd-to-Hyd journey for us but went back on their promise at the last minute (2) They have no time for customers, speak and message very shortly, with no courtesy. Very poor communication skills (3) Raised rates arbitrarily in our experience (4) Sent us numbers of others who had travelled with them for us to speak to when we wanted to know more about Neem, but two of them said they were still in the process of booking and none had go e on the same trip.