Submitted by: TaniaSamad
Complaint Details:
My 4 friends and I had booked hotel rooms with Musafir.com for our stay in Sri Lanka (3rd to 7th Feb 2017). First, we were shown the booking details of another hotel, The Temple Tree, Bentota which we confirmed, but they booked us into The Surf without even consulting with us. We had to point this out to them post which we reviewed the hotel and confirmed the bookings. We were not even informed that early check-in would incur a charge (we landed in Sri Lanka at 530am which Musafir.com was well aware of). We had booked 2 superior deluxe sea facing rooms at The Surf, Bentota only to be told when we arrived that our booking did not even exist. After numerous international calls made to Musafir.com (Shefali was our contact there) We were given standard rooms for the first day/ night and then later shifted to the rooms we had actually paid for. Shefali from Musafir.com had agreed to refund the complete money for the first day for the 2 rooms we had booked since they messed up the reservations and caused us unnecessary stress (i have this on email too). We got back to India on 7th Feb and have been following up with them via email and telephone calls however Musafir.com has not responded.