Submitted by: Kavita Manchanda
Complaint Details:
I have purchased Kent RO Superb yesterday, am very unhappy with the product and the services provided, after getting my product I kept on calling service boy to visit and install my product which kept on getting delayed eventually late evening he came, however very irresponsive on questions. Once installed machine was displaying high impurities on asking him, I did not get any response also strangely they do not connect the machine to the tap, you have to arrange for a plumber yourself or pay them 450 to get it done. Strange, how is machine going to work incase it does not get connected to the tap, since I was using Aqua guard earlier they just connected it to the same line and avoided doing efforts. Since I refused to sign that installation is complete I got a call next day from another person who kept on arguing that you have to get it done yourself. Am very disappointed with KENT on the very first day, the kind of services I got on buying the most expensive option available…Now machine cant work till I arrange for a plumber on my own secondly faulty machine which is not even producing clear water. first person who came in was Lal 07290045926 and second who never turned up is Neeraj 08588882861