Submitted by: Baju Antony
Complaint Details:
I was a big fan of Flipkart and buy most of my appliances from Flipkart.
I was very much impressed in the Marq products and had bought a 7.5 fully automatic washing machine and a Microwave from Flipkart. I had also taken addition 3 yr warranty for this product. I have also got it delivered by October 27.The excitement was lost when an engineer came for installation after one week of repeated calls to customer service. The engineer was not trained and has not properly installed the machine. He informed another engineer will come to fix the remain part. Next day I got an SMS that the INSTALLATION is COMPLETED. When I called up he informed to raise another ticket by calling the customer service. Till date I see multiple calls /SMS from service center/Flipkart…but no engineer is yet to fix the issue. I also get repeated SMS about Rescheduling the installation by every two days.
I was very much impressed in the Marq products and had bought a 7.5 fully automatic washing machine and a Microwave from Flipkart. I had also taken addition 3 yr warranty for this product. I have also got it delivered by October 27.The excitement was lost when an engineer came for installation after one week of repeated calls to customer service. The engineer was not trained and has not properly installed the machine. He informed another engineer will come to fix the remain part. Next day I got an SMS that the INSTALLATION is COMPLETED. When I called up he informed to raise another ticket by calling the customer service. Till date I see multiple calls /SMS from service center/Flipkart…but no engineer is yet to fix the issue. I also get repeated SMS about Rescheduling the installation by every two days.