Submitted by: Shamik Bhowmik
Complaint Details:
Dear sir,
I have bought an Le 2 mobile from Flipkart on 14.09.2016. I am facing some problems with the display screen, touch pad is malfunctioning. Apps are opening and closing by own. For this problem I wrote a mail to Le customer support (indiasupport@le.com), I followed their instructions, but there was no solution. Then I found the address, phone number and mail id of local Le service centre(Infotel Services) at New Alipore from Le website (1St Floor, Beside Frank Ross, Bankim Mukherjee Sarani, Block C, New Alipore, Kolkata 700053, phone:9836000002, email:infotel.htc@gmail.com). On repeated calling finally my phone was picked up and I was awarded with another phone number (9804116049) of another Infotel Services service centre at 1, Ekdalia Road, Kolkata-19. On reaching there only, I was first told that Le mobile services are not under warranty and I would have to pay for any problem or insppection. I don’t know how this can occur as there is clear mention of 1 year warranty in Flipkart as well as Lemall website. Fine, then the service engineer didn’t want to open my phone at 1st sight and started telling me that liquid entrance as corrupted my touchpad (though as per my knowledge several factors can cause issue to touch pad like motherboard problem, ic problem or anything else). On my repeated request he opened my phone for an inspection charge of 170rs, and told me that I would have to spend 4500rs for display screen change, even though where I know that my phone is under warranty. I watched that in front of me 2-3 customers with nearly same type of screen issues with other mobiles have come and they are awarded with same answer “Change the screen”. I don’t know how same solution is being given to all mobile screen problems. Secondly the behaviour of the service engineers was quite rude. I don’t know what I am going to do next, but some action needs to be taken against this service centre.
Mobile: LeTv Le2
Order ID: OD507062984457040000
Date of Purchase: 13.09.2016
Date of Invoice: 14.09.2016
Invoice No.: 030201609-00005923
Service Centre: Infotel Services
Address: 1, Ekdalia Road, Kolkata-700019
Phone number: +919804116049