Submitted by:swestik
Complaint Details:
One day I went t yeshwantpur Railway Parvel room n asked how to travel with my puppy of 9months..They said you can book the same day before 2 hours..we will make ticket for ur puppy…I happily went from thr..aftr few days my train ticket was there at 11am.They said they will make ticket before 2 hours so I went there at 7am..around 4 hours early so that there won’t b any trouble.As soon as I went with my puppy n Luggage..They said you cant travel with Puppy..I was shocked as my ticket was thr at 11am ..They said..already someone booked one dog..I requested them t keep my dog also ..in different cage..they said if other person is ready then we can give you ticket ..I said but told t come bfor 2 hours n I asked yu 20 times yu repeated same thing that we wll do.now how t go as my tcket s there.i requested to give other persons no. whose dog is going..i ll request him to keep my puppy also..somehow aftr asking many tyms they gave number.I called Mr. Sujit..he said you can keep ..no issue..my dog s very friendly as well as yours too so there s no issue..I told in parcel room..they turned back their words n said ‘ no..we can’t allow..3rdly they said if you hav cage, we can allow..I showed picture of cage in whatsapp n parcel officer aggreed..He confirmed everything n said He will make ticket..everything finalized. i bought the cage n cage came..immediately he turned his words, telling we cannot allow as cage is slight big..I said if its big, its good because my dog will b in confort..He denied..As parcel officer said he will gice ticket immediately I kept my Luggage inside the train so that he will make ticket n we will enter..so in talking n denying train left..I rashed with my puppy n tge seller rashed with cage inside the train we enterred bcs all my luggage was inside the train, I could not leave the train now..I enterred n TTE came n said clearly..get down at Ranigunte n Ranigunte s too far from yeshwantpur railway stn. I was tensed where will I go as i dont know anybdy there..whole day passed n ranigunte came at 4 pm …TTE came n said t get down..I said whr will I go..He asked me fine of 2, 500/- I agreed but I said Will give aftr reaching at destination..He agreed to sit in front of bathroom…it was so yukky even My dog was feeling very bad n it ws scared too bcs dogs understand all situations n behaviour..people were coming to wash there hand in basin whole water was coming on my face ..whoever s going t washroom wss not closing the gate..2 times I vomitted there ..what was this? All these was because f all wrong information given by parcel room..the Happy journey becamd pathetic ..even At least Railways should give some facilities to dog owners n make some arrengement..my booking was thrre but somebdy else was at my berth n I was spending tym in front f smelly washroom ..Even many tyms I asked in railways on calls ..they dont have any proper information n knowledge abt travelling with dog