Submitted by: spear
Complaint Details:
I booked a hotel in coimbatore through goibibo. I had processed the payment online. When i checked in to the hotel i got to know that goibibo had charged for 2 guests. When chcked they are saying everything is automated and they cant do anything. I am staying in the hotel now so i told them to chck how many people have checked in which they did and got to know that it was only one person. When checked with hotel i got to know that they have done it with ither customers as well. The customer is being helpless when such issues happen and such online frauds instills fear in people like me to not use online facility. I request for an investigation and reimburse the excess money charged from me.