Submitted by: shivrajnimedia
Complaint Details:
Complaint : STARTING PROBLEM
Toll free complain number: 12230333191
Date: 21.11.2016
Time: 11.30 am
I have purchased the Activa 3G from the authorized Center on MAY, 15 it’s more than a year. AT time of my first free free service (300km) Activa 3G i asked that it has starting problem in it. They done service and tell me me that due to less in use, battery may be discharged and I said ok may be…but same problem is occurs periodically. I told them time to time. After my free services..i again go to service station for PAID SERVICE WITH SAME PROBLEM…They charge me of Rs 900 something to resolve that STARING PROBLEM. But from last few months same issue which I am facing a lot. If I took an Activa 3G somewhere out and it goanna stop anywhere. We can try enough times but it does not start. I requested Service Center people to take the Activa 3G from that place, very hardly they come to take that. And I asked them about the issue of my Activa 3G but they are able to update me the real issue why is that happening, they are saying wire loose or some other technical fault may be there… Service requested. After they observing service center asked me that it’s UNIT A88Y, SPARK Part No. 30410KWPE01 (Coil used to start) is faulty and has to replace. After 15 day they replace with new one .Now for this they will charged me Rs.1780/- I asked them for free replacement
My complaint is SPARK (CDI COIL- Electrical part) is a non moveable and mechanical part, it’s under warranty period then why service center charge me and secondlydDuring my paid service they already charge me Rs 900/- for which service because problem is occurs again
What can I do?
I am very fed up with this issue and may be an issue in engine internally since 300 km or in 3 months of purchaseing and service center not able to detect the problem till . So requested to the company to take the immediate action on this
I will anxiously wait for your immediate action, kindly get back to me on my Contact number
09667037333.
MAHALAXMI AUTOMOBILES
BIJAINAGAR (AJMER) RAJASTHAN
PHONE-01462230798
JOB CARD-1102
Thanks!!
PREETI NIMEDIA
C/O Shivraj nimedia