Submitted by: Prasad
Complaint Details:
My name is Prasad-on 28/01/2017 around 5.30 I got a Call form one 9205784569- citi bank for renewal of citi bank existing card which I had and conversion of rewards points into the new card for the value-rs:5999/-
-which was just a transfer of balance from old card to new card with the benefit of cash back voucher /or used in fuel in any petrol bunk and this wd not billed in future citi bank statement. Evertything they did on ivr and i didnt suspect them – when the otp was generated and given – they flashed me the msg. Stating the card has been used to the extent of rs:5999/- i was given assurance that you can contact helpline nos -8010216477
I got suspicious after that and when i called up citi bank they said it was a fradulent transaction. I request you to look into the matter and help me get my money refunded. Such persons should be punished immediately ny taking action against them through police department.