Submitted by: Aurobinda pradhan
Complaint Details:
Hello …sir
I have ordered mi max prime 128gb(gold)
On Amazon India website then the Mobile was defective..so I want to return the product Amazon India… Amazon has been returned request created then the items was picked up… Amazon refund initiated on 07/03/2017 and give me a message the amount has been reflect on your bank 12/03/2017 ..below mentioned the details on Amazon India refunded email
Hello,
Your refund of Rs.19999 has been processed successfully on 2017-03-07. The amount should reflect in your account by 2017-03-13.
The Authorization Code (Refund Reference Number) for the transaction is 547979.
In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.
Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as ‘refund not processed’. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.
Hope this helps. Thank you for choosing Amazon.
But today I see the amount does not reflect my account… then I have called Amazon her executive officer says plz called your bank customer care and give the transaction ID then your problems was solved…SBI customer care says me …I don’t check the transaction ID on another bank so plz escalate the issue on your Amazon customer care… then I have called Amazon…her executive says plz charge dispute file claim …plz contact on your bank customer care and says I want to claim charge dispute file… then I have contact Bank customer care.her super visor says me .I m unable to file claim so you can contact Amazon India regarding your refund…
Dear consumer complains I m harassing
Plz help me .dear