Submitted by: Vimala Mariappan
Complaint Details:
Incident date: 14/3/2017
Customer Ref No.: CBNRV2031527223
Status: My issue has not been resolved.
Description:
Last month, I had recharged with Rs299 per 28days unlimited package. It worked fine.
Yesterday, I recharged my airtel prepaid with 349Rs per 28 days unlimited calls package. But I’m being charged for all my voice calls. I recharged online and there was nothing mentioned about roaming. To me unlimited means “UNLIMITED” and there are no ifs and buts.
When I checked with customer care, they say that I’m in roaming, so, it is not free. The website doesn’t mention about roaming.
Yesterday, as soon as I made my first call and got charged, I complained and wrote to airtel customer service, but no action has been taken.
This is absolute cheating.
Resolution:
OK fine, if Airtel is not going to give me the same plan, but return my money to my main account and I’ll talk for that amount. I live in BLR, I dont want to throw 349 Rs into the gutter.