Submitted by: disjaskal
Complaint Details:
HI Team,
Had a bitter/ Worst/ dissapointed / dissatisifed service with IFB service banglaore centre. on 17/09/2016 had machine issue
vide – 1103470074 post complaint we were told issue with the mother board and that needs to be replaced under warranty. post that with in a week the
reported issue has been fixed and was working all the way 40 days, again, machine was running all of the sudden it was struck and got the error message
a “DP ERROR” i lodged a complaing vide – 1104056126 on 18th nov post that IFB engineer came, checked and said there is a drain vose (motor pump ) which
runs in the bottom that needs to be replaced because of hard water usage. and he said this will not be covered under warranty. When i purchased the machine
in vellore i was told very clearly only physical damages will not be covered rest all the other machinary issues will be covered under warrnaty now that the
banglore engineer said i ll have to pay 3200 for that post that i ll have to do every two months servicing as well.
I approched vellore service centre people @0416-2242550 and checked for the same issue, i was told that for the reported issue this will be covered under
warrnaty and i dont need to pay anything if the machine is under warrant, do not understand why i am getting contraditing statement from the company
like IFB. having trust worthiness we have invested this much of money in the machine when the issue occured now they are saying that i ll have to pay for
the vose ( motor pump) which is under warranty which making to me think so many angles.
I have been talking to customer care toll free number since friday Govind, Ram & today i spoke to vengatesan with no use all says will get this escallated to the higher level
and get this checked and fixed and i see it is not moving any where from the day i have made a complaint.
Would seek a good response from the so called big company IFB, i still have trust on your company that things will be addressed with atmost care.
You may also reach out to me @ 9043072887 / 7812802190 for any further queries if you have.
Regards,
Rajendra prasad S