Submitted by: mohanangopalan
Complaint Details:
Good Day Sir,
My Indane LPG customer ID number is 37500000014362872. On 15th March in my mobile number 9495521187, I got a SMS from Indane regarding LPG cylinder that a cash voucher is generated against my booking, which I was done on 25th February 2017. On 15 th March the cylinder was not delivered. In the evening when I rang up to Arvind agency, they told that, even though the cylinder was send for delivery, there was a issue of excess cylinders, so they could not came to our area for delivery. There after I made several calls regarding cylinder delivery, but the agency staff is not in a position to give a firm date for delivery. So on 22nd March I registered a service request to Indan Oil having bearing number SRN 2983117. I also called up twice on their help toll free number, but they also not a position to tell me when this cylinder will be delivered. So I request you to give me firm date by which the cylinder can be deliverd against my cash voucher. I understand that there is no shortage issue of LPG domestic cylinder in Thiruvananthapuram area. So I wish to know why there is a delay. Please do the needfull for a earlier delivery of my domestic LPG Cylinder against the issued cash voucher..
Thanking You,
Yours faithfully
Mohanan Gopalan, Consumer no.21334, Arvind Gas Agency, Poojappura, Indane, Thiruvananthapuram. Tel.04712335280