Submitted by: bhuwanesh
Complaint Details:
I opted for Tikona with Connection ID- 1117614491 . last year which I now believe was the biggest mistake I had made at first place. Even after being a loyal customer. I have been receiving threatening calls from your collection agents (who claim to be a lawyers/police officers) and hurling abuses about this.
I don’t think this is the “Modus Operandi” of the service industry to harass its customer and call him as a liar or thief even after making all the payment and giving the ample chances to the company to resume the services.
Since the inception of the connection I have been raising the complaints regarding the connectivity issues within my locality. This was acknowledged by the technical engineers of three levels who visited several times to my home to make this thing work. But unfortunately, nothing worked as the tower wasn’t visible from my location and the signal strength was too weak.
In spite of the problem from very beginning I still considered to keep the connection and give company a fair chance to improve and also paid the dues even after the 3-month advance payments. But the situation didn’t improved.
You can visit my account details, call logs and the mails for your reference. I didn’t got any modem from Tikona and later after the disconnection of the line. I got a mail from the Tikona Legal collection department stating that I haven’t returned the modem (which I haven’t got at the first place). The company has already sent somebody to pick all the wires and the splitter.
Now from last few times, I have been receiving threatening calls of filing a legal case against me. And these guys are misbehaving to the limits and hurling abuses over the phone.
Initially, company committed the money back guarantee for the services(which it was unable to provide), which I am not asking for. What I am looking for is to clear all my account and let this go with peace. If the company is looking for the legal way out of this, even then nobody has any right to misbehave and threat him.
Please suggest.