Submitted by: Basil Njz
Complaint Details:
16.10.2018
Kothamangalam
From
Alias Paily, S/o Paily, Puthanagadi House, Pindimanakara,
KothamangalamTaluk, Ernakulam district, KERALA – 686692
Mobile: +91 [protected], +91 [protected]
Email: basilm4u@gmail.com.
To
The General Manager – Sales and Service, M&M Ltd.,
Automotive Sector, Mahindra Towers- 3rd Floor, Akurli Road, Kandivali (East)
Mumbai – 400101, Phone: +[protected], Fax:[protected]
Sub : Availability of spare parts – VIN PLATE
Sir,
I am the registered owner of a prestigious‘Mahindra Verito’ vehicle which was purchased by me in the year of 2015. I am a driver by profession and was using my vehicle as a Taxi car. Unfortunately, my vehicle met with an accident on 27.07.2017 thereby breaking the original VIN PLATE along with other damages. Accordingly, I handed over my vehicle to a nearest registered dealer for service. After due course of service, I am asked by the dealer to collect my vehicle and sent me an invoice for payment.
When I inspect my vehicle, I have been noticed that the VIN PLATE which was replaced by the dealer was a local made one with very poor condition and unclear local punching of alpha-numeric digits on it. When I asked to the dealer about this, he replied that the original company made VIN PLATES are not available and also promised me that he will order one and as soon as he receives the said plate, he will replace it and deliver the vehicle at the earliest. Believing his words, I returned leaving my vehicle at the service center and in the very next day the dealer had informed me that he had placed an order for a new VIN PLATE.
Though, several months have been passed, the dealer neither bothered to replace the original VIN PLATE nor giving any update on the order which he placed with the Mahindra Motor company other than the same dialogue “Not available at the moment”. Now almost 14 months are over and my vehicle is lying still at the service center.
As per the provisions of the Motor Vehicle law in Kerala State, a taxi vehicle has to be tested by the RTO officials every year in order to renew the taxi permit. But I could not produce my vehicle for a test before the RTA authorities with a local made VIN PLATE as a result of which the taxi permit might be cancelled by the authorities without asking any further clarifications.
Hence, I am writing to you to know the truth of the following facts:
1) Whether the Mahindra company provides original company made VIN PLATES as a spare ?
2) If yes, Whether the VIN PLATES were available as spare with the spare parts division in the beginning of the year 2018 ?
3) If no, Whether the dealer has the authorization or permission to substitute the broken original VIN PLATES with a local made one with low quality unclear local punching of alpha-numeric digits on it in his personal capacity ?
Looking forward to hear from you at the earliest. In case of any queries, do not hesitate to contact me on the above said phone numbers or by email.
Thanking you.
Sincerely,
Alias Paily.