Submitted by: srikanthPatel
Complaint Details:
Waiting for my complaints reply
With reference to your reply: ended up with no results…
Am very disappointed with number of mails and calls. Every time I received the call from Moto executive regarding my issue and need to explain the case from beginning to end.
Is there one any mode of tracking status of the Customer concerns and complaints raised ?
I have taken the time to submit the handset and cable in Smart services -SCD ( Ameerpet Hyderabad, Telagana -500016) by keeping my personal and professional things a side. Still I need to incur the cost of thousand rupees from my place to Moto service center to travel.
Just because as they denied the service in warranty period I need to suffer a lot from last two months. And now they are saying unrealistic stuff that am not carried the invoice copy at the time of visiting to service center. By just listening to default Branch Moto service center words and the executive handling my concern asking me to get the paid service.
And they are offering me to pay the 50 % of amount which is of 6300/- I would have incurred the cost happily when there is mistake from my end.How come a customer should bare the cost when there is a default from Service center end.
Hoping for the good results at least this time.
Waiting for your reply to proceed further…
Thanks in advance…
Updated by srikanthPatel, Jul 20, 2018
waiting for update…
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