Submitted by: Swastika Biswas
Complaint Details:
I never received this order, but showing delivered. I place this order yesterday @ 7.05pm. This was a serious issue with Swiggy app. They selected my office address automatically. eWhile placing the order i never got the option of Address selection which i get it everytime after viewing Cart and before making the payment.
Pior to that day on 1st May i ordered through Swiggy from Truffels Kormangala. I received it at my residence address only, yesterday i was on leave so as i knew address and location would be my residence address only . When i didnt received any call from Dominos and swiggy then i called Swiggy guys to check. then i received a call from delivery executive stating he is standing near my office.
I asked him what and how come, he told address given is INDIRANAGAR address whereas i was in Taverekhere.
This is really horrible experience which i faced through swiggy.
Then after calling customer service guy they informed we have asked Dominos to cancel and refund the money to your account within 24 hrs.
Neither i could have the food nor got my money back . 3-4 times i called them and chaat with them too. But theyare still informing that still they are working on it. they are giving me Dominos no. to call and check with them. i ordered through swiggy, they must take care of the same.