Submitted by: Karishma Khetarpal
Complaint Details:
Dear Sir/Mam,
I had placed an order with a company called K S international in Moradabad in the month of February 2017. The order was for decorative metal trunks and cans and my bill amount was of INR 23344. Firstly the seller made false claims of being associated with a reputed Delhi based Metal craft brand to show that he delivers quality products. After which he delivered extremely cheap quality products which were all defective and unusable. Upon complaining to him he said he would redo the order for me. I gave him a chance. After which he once again sent back the same products without repairs or replacing any of them. Once again I complained and demanded a refund. Ever since then it has been 9 months and I have not got my money back despite repeatedly calling and msging this man. I am extremely helpless now and don’t know how to get my money back. Please help. I can provide payment details as well as proof of all conversations with this person. Please please provide a solution.