Submitted by: Vamshi Ganti
Complaint Details:
Am a postpaid user from Airtel. I have ported from Vodafone to Airtel in 2015-16
At first I got 4g network and using it all of sudden from sept last year I never got 4G all the time I was on 3G.. I compared with other handsets and friend mobile, they getting 4G I was not.
Am using iPhone 7 and visited Airtel showroom 4 times they changed SIM cards but couldn’t fix the problem… I have made complaint on calls center for about 13 times all the time they call back and say something and closed the ticket giving status of other issues but not what ticket was raised for..
It’s been more than a year and am paying 2000 pm to Airtel but they couldn’t solve and never tried to help me in getting it solved..
Am getting 4G in my hand set if I used different SIM card of Airtel or other network like JIo..etc
I have a complaint on Airtel to recheck all the complaints I have made with call center and at showrooms why they couldn’t fix for over an year.
Vamshi Ganti
99850 44555
Jubilee hills
Hyderabad