Submitted by: Shobhit112
Complaint Details:
Hi
With reference to ticket ID #DL/0209001, we had purchased 10 Kent Air purifiers.
We are facing a major problem which these devices and would appreciate if you could help us in rectifying the issue.
We are located in an industrial area and have frequent power failures. The purchased air purifies start with the Ionizer function turned “ON” by default which is a major problem for us.
Every morning we turn this “OFF” but we cannot keep on doing this activity multiple times during the day especially when the power cut frequency is so high.
A lot of people have asthma and the same gets aggravated incase this has been turned on.
We have raised this issue multiple times but have not received any resolution. The service engineers have also visited but unfortunately could not resolve the issue.
We have been raising this issue with the customer support promptly after making the purchase.
We request you to either change theses systems with a model in which this Ionizer function is optional instead of turning on every time by default or kindly help us with a refund.
Would appreciate a prompt response and resolution as we are facing a lot of health issues due to this default feature.
Thanks&Regards
Shobhit