Scam or fraud: Uninor / Telenor — reactivation of my telenor number

I use telenor no. [protected] since 2013
My number disactivate without any intimation by telenor company…so now I have recharge this number but there are no networks on screens and no services provided by telenor..
I ask to telenor agent to activate my number but he did not provide me proper guidance.

Now I wand re activate my no.but question is how it is possible??
Pls give me a solution
[protected]