Submitted by: Ravneet Bhatia
Complaint Details:
Dear sir/madam,
I’m extremely upset with the uber service. On Tuesday, 4th july. I had booked an uber from tollygunge club. The driver, rintu, came for the pickup . When I sat in the cab he asked me my destination.. I said opposite quest mall. He stopped the car and asked me to cancel the ride. I said but the ride has already started and I will be charged for the ride.. plus I have to urgently get home as my mother in law wasn’t feeling well. I pleaded..but He simply refused.. saying this is his last ride for the day and it is not on the way to his house. He said cancel it.. these things happen everyday and uber refunds the money. I was forced to cancel as the driver would simply not budge.
I booked another uber for more the double the fare as it was urgent for me to get home. I am simply disappointed and disgusted with the attitude of your drivers..and am beginning to wonder if this could be any money making tactics.
Thanking my stars that this incident took place in broad daylight and not at night where I would be stranded in the middle of the road waiting for the next uber to arrive.
Uber standards are really going down. I had written my review the same day but no one bothered to get back to me.
Ravneet Kaur.