Submitted by: Debjani Dutta1234
Complaint Details:
The mobile Lenovo K6 was ordered online. It was defective. Without using a headset nothing was audible on the phone. This was reported 3 times to their support number 18002089898. All the troubleshooting steps were followed with difficulty was followed as the voice was not audible. I was promised a technician visit with an exchange as the hand set was new.The technician came misbehaved and mentioned that he will not take the handset and will write the closing comments so that the handset is not replaced (technician name. Mr.S. Khan).
I called up again as the issue was not resolved and escalated the issue.I was been told that the replacement can only happen after a tech visit. I asked them to waive off the tech visit as already there was a delay. I was been told that I may say no to tech visit and the handset will be replaced accordingly.
I followed the same. I got a call from flipkart again and reiterated the whole episode, however, without any resolution and replacement the case was closed.
My business got impacted and time was wated, I was harrased and above all I was been misguided with a bunch of lies.
ORDER ID: OD109386435512731000
ORDER DATE: Fri, Jun9th, 2017, 5:23PM
AMOUNT: Rs.11, 456 through Credir Card EMI
ORDER DELIVERED AT:
Debjani Dutta
956 Kalikapur, Prince Anwarshah Connector
Kalikapur (Prince Anwar Shah Connector,
Carzonrent India Pvt Ltd. Opp Bharat
Petrolium Kolkata – 700099, West Bengal