Submitted by: kampili.chiru
Complaint Details:
Hello Team,
I have purchased Dell Inspiron 15 5000 series(Intel)-5567 laptop on 21 Nov 2016 from dell authorized store in US.
Configuration: 1TB, 16 GB ram, Intel i7 processor, windos 10
Price:$944.93
from 1 year hardly i have used not more than 15 days. i have not even used 10% of storage. But laptop is very slow. when i open google crome it takes 1 min to open, when i try to open any photos it takes more time.
I have contacted couple of Dell Authorized centers and did some changes but no luck.
Finally Dell performed some hardware testing and they all are fine.No issue with hard .Conact windows 10 tea.
I called to window 10 team counple of time and they checked, they did reset of the OS. But no luck
Micro Soft L1 team forwarded to L2 they checked they are telling no issue in window .
I am in full of confusion as well as I have been really frustrated by the Dell service.Wasted mony almosyt 1000$.
I am looking for two options
1)To resolve my laptop issue
2)Replace my laptop
Please help us.
Thansk & Regards,
Chiranjeevi K
Mobile NO:9739255522
kampilli.chiru@gmail.com