Submitted by: P Amit
Complaint Details:
I (Amit Pal – Mobile no98305 22987 address G16/4 New Garia Development Co-operate Housing Society Ltd, Kolkata 700094) have bought a Kutchina Vougs SS chimney on 10/03/2009 from a exhibition at Ice Skating Ring. Recently I asked for a service and called at 033 4008 4249 and ask for service. On 18th Jan 2017 Indo Appliances sent their engineer Mr Sankar Sardar and he noticed that the left oil channel collector was broken and right motor was not working.
I took their notice that I have a lifetime warranty of both the motors. Initially they denied the warranty clause but afterwards they agreed and send Mr Debashree with a motor on 18th Jan 2017. But Debashree can’t dismantle the motor from the clamp and returned. Finally they called back me and decided to break the clamp and replace the motor and the consequences of the breaking to be borne by me, which I don’t accept.
Then I called you Customer Care and made the complain and they send Mr. Sudarshan Mahato on 3rd and 4th Feb 2017 but they could not dismantle the Motor and uttered the same.
This is my question that your trained engineers cannot manage to handle your machine why should I penalize for that? Now, I request you to look into the matter and consider that why should I pay for the breaking and repairing cost for your inability to dismantling the motor.