Submitted by: Kanhaiya Chaurasiya
Complaint Details:
Dear Customercare,
I need your urgent action on this. I have paid 1512.75/- for two times through Dena Bank Debit Card. Both time payment deducted from my account but Payment status shows Failed.
First Transaction Details:
Application Reference Number: 17-0003260372
Given Name: BRIJESH BABULAL PAL
Service Type: FRESH
Type of Application: NORMAL
Fee (Rs.): 1500.00
Transaction Date : 27-02-2017 (around 8.05 pm)
Payment Status (Internet Banking) Failed
Bank Statement Desc: PASSPORT_SEWA_MOPS/287946/27-02-2017 20:04:59/NFI
Dena Bank Transaction ID: S79299975
Second Transaction Details:
Application Reference Number: 17-0003259758
Given Name: BRIJESH BABULAL PAL
Service Type: FRESH
Type of Application: NORMAL
Fee (Rs.): 1500.00
Transaction Date : 02-03-2017 (around 3.30 pm)
Payment Status (Internet Banking) Failed
Bank Statement Desc: PASSPORT_SEVA_MOPS/712175/02-03-2017 15:29:18/NFI
Dena Bank Transaction ID: S81804560
Not able to reach the SBI customer care. I tried reaching the number 011-41561114. But the number is always engaged. It is quite frustrating. I have already sent many email to customercare.00691@sbi.co.in as mentioned in the passport seva site. But absolutely no response.