Submitted by: raviranganathan
Complaint Details:
I purchased a samsung galaxy S5 in august 2016. it has not been working well. customer service has not been able to fix it. they offerred me a refund while I was requesting a replacement since i did not want to go through the hassle of finding another equipment. they say that they do not have the product anymore. if that is so, it would be appropriate to give me a phone with a similar configuration rather than say refund only. service staff are rough while answering. have recorded their conversation as well.