Submitted by: Ani740
Complaint Details:
As per my Bill plan (Postpaid connection 349 ) 3G unlimited usage is provided and for first 1GB of data would be downloaded on high speed and next 1GB wouldl be down loaded by 40KBPS and beyond that would be given 20KBPS for unlimited usage.
Normally i would cross 2GB data within 7 days of the beginning of the month itself and the remaining days i could use 20KBPS speed. As of now its was enough to check mail, whatsapp, or to book an OLA vehicle.
Unfortunately this month (March 2017) they have reduced my downloading speed to bellow 20KBPS and i couldn’t even check my mail or and i have complaint to the customer care department for four times and instead of solving the problem advised me to add booster pack.
I’m requesting them to provide me the plan which they have offered me.
Kindly look into the issue.
Ref: 9840665667- Idea cellular postpaid 349 plan
Thanks & Regards,
Aneesh