Submitted by: Ashis kumar Chand
Complaint Details:
I have got mobile recharged for 349 on 13 Mar’17 at 10.32 hrs for .. unlimited data and calls for 28 days, daily 1GB data. The same day requested to STOP renewal of 155 2G internet pack. But today, 16 mar, 17 at 0901 hrs got the message that the 155 2G pack have been renewed and find the amount also been reduced from my main balance. Since morning i have been trying to contact CC at 121 to request to revert the amount in view of my availaing the rs349 offer wef 13 Mar’17, but in vain.
There is no option through IVR for getting in touch with CC executive.There is no mention of procedure to deactivate the Data Package. Only activation shows. Wonder how such big company like Airtel is functioning and further expanding too.
Thanks
Ashis- 8106293833