Submitted by: JASJIT SHAH
Complaint Details:
My MR # 413701: I visited My Dentist Panchvati, Ahmadabad on 17-01-2017 with a pain in right-lower jaw & my dental cap needed to be replaced. I informed Dr. Khushboo to check my earlier details in their records. She diagnosed me with a Re-RCT after taking x-ray. As I mentioned that I had to travel, thus she need to take money only for the treatment she was to do on that day, She took INR 2500/-. Ones the money was transferred, she started to grind my teeth & prescribed me with some anti-biotics & a pain-killer. I traveled to Valsad on the 18-01-2017, reaching on there the pain increased, so i visited a local dentist, a MDS & Ortho Surgeon in Kasturba Hospital, Valsad – an x-ray was taken again & here I was informed that I suffered from a gum infection & there was no need to be treated for a Re-RCT. As I had a photo of the previous x-ray taken on 17-01-2017, I showed it to the MDS & he said that there was only a gum infection. Thus, I called Dr. Khushboo & informed her, about the diagnostic made; she was apologetic & was sorry for the wrong diagnosis made by her. When I asked her for a refund, she refused, stating – that is not in her power. Now, She want me to be checked by their consultant orthodontist. But there is no talk with regard to the refund.